Programme
  • Friday, October 13, 2017
  • 15:00 - 16:00
  • Memo
  • SIA Technology&Management Arena - Pav.B1
  • Paola Imparato Hospitality Business Developer

According to world famous businesswoman Mary Kay Ash, a company’s most important asset is its people. It does not matter if the product is a car or cosmetics, a company is only as “good” as its people.
While it is obvious that a company operating in the hotel industry would never imagine that it could put its guests in rooms with lumpy beds, it should be equally obvious that it cannot run well with staff lacking in energy and motivation, even if these staff are taken on on a fixed-term basis.
Through a very pragmatic "journey", those who work with extra or seasonal staff will learn the right techniques to manage their teams in a profitable manner.